1. The terms of use govern the use of the HungerBox website, our HungerBox application for cafeteria tablets, other personal handheld devices and other HungerBox food management services (all these are collectively termed as services). Please read the Terms of Use section carefully. By using the service, downloading the application, ordering food through the website/ application, you are agreeing to the Terms of Use.

2. The Services are provided under the brand HungerBox, which is owned and operated by Eat Good Technologies Pvt. Ltd. (hereinafter referred to as “HungerBox”, “we”, “us” or “our”).

3. We are a Food Technology company that provides a Technology solution for the companies to modernize the food experience of employees by providing them top-class technology solutions in the form of our website, mobile applications and cafeteria tab application. We integrate the vendors in the cafeteria on our platform through a vendor application which is used for managing employee orders. We do not own any of the vendors and have no control over the services that are provided by the vendor.

4. We reserve the right to change the Terms of Use anytime without providing any notice and you are liable to update with the updated Terms of Use through this section

5. You are liable to pay the fees for the Food Cards assigned to you in case of loss of the Food Card.

6. You are responsible for keeping your login credentials private and not share them with anyone else. We are not responsible for the wallet balance if anyone else is using your account.

7. We retain the right to terminate your account based on the input received from your employer without any notice.

8. As a standard practice, all orders placed on HungerBox are treated as confirmed and cannot be cancelled or transferred to another vendor.

9. During any technical downtime or service disruption, HungerBox may activate “HB Lite” as a temporary business continuity measure to enable continued access to limited ordering services. During such period, any prices displayed on HB Lite are indicative only and may not account for company-paid meals, wallet balances, subsidies, coupons, meal benefits, or other applicable entitlements. Any payments, dues, or order values processed during such period shall be subject to reconciliation once the main HungerBox platform is restored, and users may be required to clear any outstanding payable amount before placing future orders. HB Lite is intended only to maintain continuity of service during downtime, and any refund-related, payment-related, or order-related concerns arising during such usage may be raised with HungerBox support after restoration of the main platform.

10. You can recharge your account through the cash injection process or online recharges (if made applicable by your employer) and hence are liable for the terms and conditions of the payment gateway medium used for the recharge.

11. You will be entitled for a refund of any order only if the vendor cancels your order due to unavailability of food item ordered or any other reason as mentioned by the vendor.

12. You agree that we are not responsible for the services or goods provided by the vendor and hence any issues arising due to the consumption of food.

13. Only individuals who are 18 years or older may use the services. You may use our services if you are less than 18 years old but we hold no responsibility for the same.

14. You agree to receive SMSs and emails from HungerBox regarding order intimations and updates.

15. You will not use the services for any activity that is of commercial in nature or unlawful or harmful for any individual or organization. If you use the same, all activities undertaken by the individual are attributed to the individual without any blame or responsibility assigned to HungerBox.

16. You agree to handle the hardware (like cafeteria tablets, vendor tablets) provided by us with utmost care. We reserve the right to recover damages if found guilty by the employer or HungerBox support.

17. We are the owner of intellectual property for all the services provided by us and hence are governed by the necessary copyright laws.

18. We are the owner of the Vendor application, cafeteria application, mobile applications for Android and iOS and the website (desktop and mobile) and hence any attempt to destroy, imitate or harm these applications will be considered as a breach of the Terms of Use.

19. Vendor Declaration for Immediate Payment Against Discounted Invoice Value
For the purpose of this section, “Vendor” shall mean any restaurant, food stall operator, caterer, merchant, service provider, or other entity offering food, beverages, or related services through the HungerBox platform.

By signing up as a Vendor on the HungerBox platform and availing the invoice discounting feature, the Vendor agrees to the following terms and conditions.

a. The Vendor confirms that it has submitted the aforesaid invoice(s) for payment.
b. The Vendor confirms that it requires immediate release of payment and, in consideration of such expedited processing of the aforesaid invoice(s), voluntarily offers the upfront discount stipulated above on the total invoice value.
c. The Vendor expressly authorizes HungerBox / Eatgood Technologies Private Limited to deduct the aforesaid upfront discount and release the balance payment to the Vendor accordingly.
d. The Vendor declares that, upon receipt of payment in respect of the aforesaid invoice(s), it irrevocably waives any dispute, claim, or objection in relation to the aforesaid discount amount and confirms that such invoice(s) shall be deemed fully and finally settled.
e. The Vendor confirms that acceptance of the aforesaid checkbox shall constitute its full consent to these terms, and the aforesaid invoice(s) shall be deemed modified to reflect the aforesaid understanding. The Vendor shall be solely responsible for any claim arising therefrom and shall keep M/s. Eatgood Technologies Private Limited fully indemnified in this regard.
f. The Vendor confirms that it shall be solely liable and responsible for any tax liability, including but not limited to income tax and GST, arising out of the aforesaid transaction, and shall keep M/s. Eatgood Technologies Private Limited fully indemnified in this regard.
g. The Vendor confirms that it has opted to offer the aforesaid discount(s) on its invoice(s) of its own free will, with full understanding of the nature and consequences of the same.